General Information

ART REQUIREMENTS

Please submit your artwork in the following format in order to maintain standard production time with no additional art fees. Any other format will be evaluated and additional time and/or fees may apply.

Acceptable file formats

Adobe® Illustrator® .ai or .eps files

300 dpi or higher

Acceptable media

Email sales@promotekinc.com. Please be sure that the PO # and distributor company name are in the subject line.

All colors in the file must be specified using either known library (e.g. Pantone®) or standard colors published in this catalog. Colors printed on product may or may not match colors assigned in file (e.g. black and white art used for color imprint).

ORDERS

Orders are accepted via email, fax or hard copy.

PHOTOGRAPHY

All artwork, trademarks, and designs displayed on products in this catalog are used only as examples of type and quality of imprinting available. They are not intended as a representation of the products, endorsement of the products or in any way associated with the owners of the artwork, designs, or trademarks.

PMS COLOR MATCH

No charge for PMS color matching. Exact color match cannot be guaranteed.

PRODUCTION TIME

Standard production time is 15 days unless otherwise specified. Production time begins the day after your order is considered “Production Ready.” For your order to be considered “Production Ready,” it must include the following:

Artwork
PMS color
Ad copy layout
Ship method
Typestyle & size
Ship to address
Art (method sent)
Proof approval (if requested)
Item description
Purchase order #
Phone number
Quantity/Price
Fax number
Color of item
Special instructions

VIRTUAL PROOFS

Virtual proofs will be provided at no charge when supplied art requires changes. The order will be considered “Production Ready” when approval is received.

REORDERS

Please specify your previous PO number and submit a copy of the artwork for reference when reordering.

RETURNS

A written return authorization must accompany any returned merchandise. Any box sent back without this will be returned to sender at the sender’s expense. Please contact the factory to obtain a return authorization.

WARRANTY

All items in catalog quantities come with a 90-day satisfaction guarantee. Should you not be satisfied with the product, for any reason, please contact the factory for a return authorization number. A refund for the product price will be given for all prior authorized returned merchandise.

TRADEMARKS

Promotek assumes that clients are authorized to use logos and trademarks submitted for reproduction. Customs authorization documents may be required. Promotek assumes no liability in trademark or copyright disputes.